Most orders ship the same day if placed by 1:00 PM Central Standard Time. If you want to ensure it will ship the same day please call us at 630.393.1111 between the hours of 9:00 am and 5:00 pm CST Monday through Friday. Ground shipping via UPS can take 1-5 business days depending on your location. Also available is 2 Day, 3 Day, and Next Day Air shipping. Those are week days as UPS does not deliver on the weekends. A package ordered late Wednesday or early Thursday, which would be shipped Thursday, that needs to arrive for the weekend must be shipped Next Day Air for Friday delivery as 2 Day shipping will get it there on Monday. The shipping charges are the same for one item or a dozen, so it is a real bargain to order more than one item at a time.
Alaska, Hawaii, and Puerto Rico orders are shipped via USPS Priority Mail (2-3 Days).
We ship internationally to almost every country in the world. Shipments to Canada and Mexico will cost $49.95 for Express Mail International (3-5 Business Days) and $39.95 for Priority Mail International (6-10 Business Days). For shipments to all other countries, it is $64.95 for Express Mail International (3-5 Business Days). International security issues can slow delivery at the host country's customs authority. This is out of everyone's control, so please order early to give time for this possibility if you need your gift by a specific date. Faster UPS shipping is available, but at approximately four times the cost.
There is no insurance on lost international shipments.
Although this is a rare occurrence, if your package was lost or stolen we can not replace it for you. Be sure to have a safe and valid shipping address before ordering.
Within 30 days, you may return what you purchased for exchange or refund less the cost of shipping. A 15% restocking fee will be charged. Personalized roses or any other engraved gifts are not returnable.
$10 SHIPPING REBATE for all military and first responders
To honor all of our military personnel and first responders, we are offering a $10 refund on the shipping charge. This makes ground shipping only $4.95 to Continental USA addresses, and APO/FPO addresses
Coupon code and discount policy
We have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website.
YOU CAN ONLY USE 1 COUPON CODE OR DISCOUNT PER ORDER.