• Free Gift Packaging
  • $10 Rebate for all Military
  • Orders Ship Within 1 Business Day
  • Personalize Any 24k Gold Rose
  • We Match Competitor's Prices
Here are the Answers
Home > Frequently Asked Questions

Frequently Asked Questions

Below is a list of questions we receive about loveisarose.com. Please email us if one of your questions isn't addressed. Thank you.

1. Will the Silver Roses tarnish?
YES AND NO! The Silver Dipped Rose will eventually tarnish. They are treated with a tarnish preventative but we recommend Hagerty's silver polish to restore them. However, our acrylic covered Silver Trimmed Red Rose (and other colors) with silver accents WILL NOT TARNISH. If tarnishing is a concern then this is the rose we would recommend.

2. How long does it take to ship within the USA?
Ground shipping via UPS takes 1-5 days depending on your location. Also available is 2 Day, 3 Day, and Next Day Air shipping if time is of the essence. Those are week days as UPS does not deliver on the weekends. A package ordered late Wednesday or early Thursday, which would be shipped Thursday, that needs to arrive for the weekend must be shipped Next Day Air for Friday delivery as 2 Day shipping will get it there on Monday. The shipping charges are the same for one item or a dozen, so it is a real bargain to order more than one item at a time.

3. Do you give a military discount?
For our friends in the military, we will give a $10 refund on the shipping charge. This makes ground shipping only $3.95 to Continental USA addresses, and APO/FPO addresses

4. Do you have any coupon codes or other discounts?
Yes, we have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website. Keep in mind, YOU CAN ONLY USE 1 COUPON CODE OR DISCOUNT PER ORDER. This includes the military shipping rebate. So, for instance, if you are in the military and you happen to use one of our other coupon codes, only the code entered during the checkout process will be honored.

5. Do you ship outside the USA?
Yes we ship internationally to almost every country in the world. Shipments to Canada and Mexico will cost $39.95 for Express Mail International (3-5 Business Days) and $29.95 for Priority Mail International (6-10 Business Days). For shipments to all other countries, it is $59.95 for Express Mail International (3-5 Business Days). International security issues can slow delivery at the host country's customs authority. This is out of everyone's control, so please order early to give time for this possibility if you need your gift by a specific date. Faster Fed Ex shipping is available, but at approximately four times the cost.

6. Are the Roses Real?
Yes all our roses are real.

7. Are the roses gift wrapped?
Yes, all of our gifts are beautifully presented in a gift box. The shipping carton is a plain brown corregated box.

8. Will the roses break?
Anything can break, but these roses will sustain any normal activity.

9. What if I do not like what I receive?
Return it for exchange or refund less the cost of shipping. It may be subject to a 15% restocking fee. Personalized roses or any other engraved gifts are not returnable.

10. How long have you been in business?
Since 1966

11. Do you create custom personalized gifts?
We love to create custom personalized gifts that are not already offered on our site.

12. Do you have any other sites?
Yes, www.birthstonetree.com

13. What is your privacy policy?
Your information is your business not anyone elses. We will not sell, give, or rent any data to anyone. This is a secure site.

14. Why does the word chicken make people smile?
I have no idea, but these questions were getting far too serious!

15. Who is your favorite entertainer?
Jimmy Buffet, he has more fun than any ten people should have.