Shipping and Return Policy
No Coupons Needed!
This saves you $14.95 or $29.95 off our normal Ground Shippng rate! ($14.95 off for small packages or $29.95 off for large packages.)
NOTE: Your Cart Total must be over $150, including applied coupons but NOT including shipping or tax.
Processing & Handling Time
Most orders ship within 0-2 days Monday-Friday. (0 Days Means The Same Day.)
To be sure of when your order will ship, please Contact Us.
The following product codes take roughly a week to ship: TOFBT, TTFBT
Expedited Shipping Available. (See Below.)
- UPS Ground (1-5 Business Days)
- UPS 3 Day Select (3 Business Days)
- UPS 2nd Day Air (2 Business Days)
- UPS Next Day Air (1 Business Day)
UPS Business days are Monday through Friday.
If you live in the Midwest Region, UPS Ground shipping could arrive in 1-2 Business Days. We would still reccomend choosing our faster shipping options if you need the order to arrive ASAP. Express Shipping moves your order to the front of the line.
Contact Us if a product does not offer expedited shipping.
UPS Ground Shipping Transit Times Map
Example Delivery Situation:
- Order placed online for a gold rose gift late Wednesday or early Thursday.
- This order will ship Thursday.
- You need the gold rose delivered by Saturday.
- You must select UPS Next Day Air for Friday delivery.
- UPS 2nd Day shipping would be delivered on Monday.
Alaska, Hawaii, and Puerto Rico or any domestic PO Box orders are shipped via USPS Priority Mail (2-3 Days) or USPS Priority Mail Express (1-2 Days).
We ship internationally to almost every country in the world. Contact Us to get a shipping cost.
You can also do the following to get a shipping cost:
- Add your gift to your cart
- If the mini cart does not open, Click the cart icon in the upper right hand corner of the site
- Click "Edit Cart"
- Click "Estimate" within the "Order Summary" section
International security issues can slow delivery at the host country's customs authority. This is out of everyone's control, so please order early to give time for this possibility if you need your gift by a specific date. Faster UPS shipping is available, but at approximately twice the cost.
There is no insurance on lost international shipments. Although this is a rare occurrence, if your package was lost or stolen we can not replace it for you. Be sure to have a safe and valid shipping address before ordering.
Within 30 days, you may return what you purchased for exchange or refund less the cost of shipping. A 20% restocking fee will be charged. Personalized roses or any other engraved gifts are not returnable.
Note for Engraved Wedding Invitations
The embossed designs on wedding invitations are hard to replicate and it only works about half the time. We can't guarantee it will show up but a white color plate will be required. We usually communicate with customers on a case by case basis and let them know if it will show up or not.
Note for Engraved Photo Gifts
We recommend that you do your best to provide a high quality photos. The reproduction of the photo on a plate or charm will only be a good as the photo provided.
$10 Discount for all military and first responders
To honor all of our military personnel and first responders, we are offering a $10 discount on your order of $100 or more. Look for the military / 1st responders link at checkout to get your discount.
Coupon code and discount policy
We have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website. Only 1 coupon can be used per order.