vs. COVID-19

At this time, is operational, despite challenges associated with COVID-19.

  • Our fullfilment center will continue to ship orders!
  • Our customer service dept. will continue answering emails and taking calls, although we reccomend email to be the best way to communicate.
  • Although we have not had reports of significant delays, our shipping carriers have suspended service guarantees on all shipping levels. We have seen some packages taking an additional 1-2 days to deliver. This means that shipping delays are possible and refunds will not be issued for late shipments. We encourage our customers to plan ahead and upgrade to expedited shipping for time sensitive shipments.

We are following the CDC's recommended guidelines in order to minimize risks for members of our team.

Every day provides new guidance and we will post an update if we can no longer serve you as usual.

Thank you for your support!

Sid Fey
Chief Executive Officer

Domestic Shipping

Most orders ship the same day if placed by 1:00 PM Central Standard Time.

To be sure of same day shipping, please call +1-630-393-1111 or email

The following product codes take roughly a week to ship: TOFBT, TTFBT

Shipping Options

  • UPS Ground (1-5 Business Days)
  • UPS 3 Day Select (3 Business Days)
  • UPS 2nd Day Air (2 Business Days)
  • UPS Next Day Air (1 Business Day)

UPS Business days are Monday through Friday.

If you live in the Midwest Region, UPS Ground shipping could arrive in 1-2 Business Days. We would still reccomend choosing our faster shipping options if you need the order to arrive ASAP. Express Shipping moves your order to the front of the line.

Call +1-630-393-1111 or email if a product does not offer expedited shipping.

*Delivery Date Guarantee: In light of the COVID-19 pandemic, all carriers have suspended service guarantees until further notice. The information below will only apply when service guarantees are reinstated.

See Shipping Map below for more accurate Shipping Transit Times.

Example Delivery Situation

  • Order placed online for a gold rose gift late Wednesday or early Thursday.
  • This order will ship Thursday.
  • You need the gold rose delivered by Saturday.
  • You must select UPS Next Day Air for Friday delivery.
  • UPS 2nd Day shipping would be delivered on Monday.
UPS Delivery Map

Alaska, Hawaii, and Puerto Rico or any domestic PO Box orders are shipped via USPS Priority Mail (2-3 Days) or USPS Priority Mail Express (1-2 Days).

International Shipping

We ship internationally to almost every country in the world. Shipments to Canada and Mexico will cost $64.95 for UPS Worldwide Express (1-2 Business Days) and $49.95 for UPS Standard (3-6 Business Days). For shipments to all other countries, it is $84.95 for UPS Worldwid Expedited (3-10 Business Days depending on location). International security issues can slow delivery at the host country's customs authority. This is out of everyone's control, so please order early to give time for this possibility if you need your gift by a specific date. Faster UPS shipping is available, but at approximately twice the cost.

There is no insurance on lost international shipments. Although this is a rare occurrence, if your package was lost or stolen we can not replace it for you. Be sure to have a safe and valid shipping address before ordering.

Return Policy

Within 30 days, you may return what you purchased for exchange or refund less the cost of shipping. A 20% restocking fee will be charged. Personalized roses or any other engraved gifts are not returnable.

Note for Engraved Wedding Invitations
The embossed designs on wedding invitations are hard to replicate and it only works about half the time. We can't guarantee it will show up but a white color plate will be required. We usually communicate with customers on a case by case basis and let them know if it will show up or not.

Note for Engraved Photo Gifts
We recommend that you do your best to provide a high quality photos. The reproduction of the photo on a plate or charm will only be a good as the photo provided.

$10 Discount for all military and first responders

To honor all of our military personnel and first responders, we are offering a $10 discount on your order of $100 or more. Check the box for military / 1st responders to get your discount at checkout.

Coupon code and discount policy

We have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website. Beware of the coupon sites online. They are often generated by bots that scan our website and can be misleading. Only 1 coupon can be used per order.