Most orders ship the same day if placed by 1:00 PM Central Standard Time. If you want to ensure it will ship the same day please call us at 630.393.1111 between the hours of 9:00 am and 5:00 pm CST Monday through Friday.
- UPS Ground (1-5 Business Days)
- UPS 3 Day Select (3 Business Days)
- UPS 2nd Day Air (2 Business Days)
- UPS Next Day Air (1 Business Day) .
UPS Business days are Monday through Firday.
Example Delivery Situation
- Order placed online for a gold rose gift late Wednesday or early Thursday.
- This order will ship Thursday.
- You need the gold rose delivered by Saturday.
- You must select UPS Next Day Air for Friday delivery.
- UPS 2nd Day shipping would be delivered on Monday.
Alaska, Hawaii, and Puerto Rico or any domestic PO Box orders are shipped via USPS Priority Mail (2-3 Days).
We ship internationally to almost every country in the world. Shipments to Canada and Mexico will cost $49.95 for Express Mail International (3-5 Business Days) and $39.95 for Priority Mail International (6-10 Business Days). For shipments to all other countries, it is $64.95 for Express Mail International (3-5 Business Days). International security issues can slow delivery at the host country's customs authority. This is out of everyone's control, so please order early to give time for this possibility if you need your gift by a specific date. Faster UPS shipping is available, but at approximately four times the cost.
There is no insurance on lost international shipments.
Although this is a rare occurrence, if your package was lost or stolen we can not replace it for you. Be sure to have a safe and valid shipping address before ordering.
Within 30 days, you may return what you purchased for exchange or refund less the cost of shipping. A 15% restocking fee will be charged. Personalized roses or any other engraved gifts are not returnable.
Note for Engraved Wedding Invitations
The embossed designs on wedding invitations are hard to replicate and it only works about half the time. We can't guarantee it will show up but a white color plate will be required. We usually communicate with customers on a case by case basis and let them know if it will show up or not.
Note for Engraved Photo Gifts
We recommend that you do your best to provide a high quality photos. The reproduction of the photo on a plate or charm will only be a good as the photo provided.
$10 SHIPPING REBATE for all military and first responders
To honor all of our military personnel and first responders, we are offering a $10 refund on the shipping charge. This makes ground shipping only $4.95 to Continental USA addresses, and APO/FPO addresses
Coupon code and discount policy
We have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website.
YOU CAN ONLY USE 1 COUPON CODE OR DISCOUNT PER ORDER.