Shipping and Return Policy

Domestic Shipping

Free Shipping

No Coupons Needed!

  • Free Ground Shipping on Rose Orders Over $150 (U.S. Only)

This saves you $19.95 or $29.95 off our normal Ground Shippng rate! ($19.95 off for small packages or $29.95 off for large packages.)

NOTE: Your Cart Total must be over $150, including applied coupons but NOT including shipping or tax.

EXCLUSIONS: This excludes any order of a family tree. If you order a rose and a family tree at the same time, Ground shipping will be $29.95.

Processing & Handling Time

Most orders ship out within 2-5 Business Days. (This does not include the time it takes for your gift to arrive. See Shipping Options Below.)

To be sure of when your order will ship, please Contact Us.

The following product codes take roughly a week to ship: TOFBT, TTFBT

Expedited Shipping Available. (See Below.)

Shipping Options

  • UPS Ground (1-5 Business Days)
  • UPS 3 Day Select (3 Business Days)
  • UPS 2nd Day Air (2 Business Days)
  • UPS Next Day Air (1 Business Day)

UPS Business days are Monday through Friday.

If you live in the Midwest Region, UPS Ground shipping could arrive in 1-2 Business Days. We would still reccomend choosing our faster shipping options if you need the order to arrive ASAP. Express Shipping moves your order to the front of the line.

Contact Us if a product does not offer expedited shipping.

UPS® Service Guarantee Suspension

Effective March 24, 2020 the UPS® Service Guarantee has been suspended for the following services:

  • UPS Ground (1-5 Business Days)
  • UPS 3 Day Select (3 Business Days)
  • UPS 2nd Day Air (2 Business Days)

Effective April 5, 2021 the UPS® Service Guarantee was reinstated only for the following services:

  • UPS Next Day Air (1 Business Day)

Click Here to see the latest updates for the UPS® Service Guarantee

UPS Ground Shipping Transit Times Map

Example Delivery Situation:

  • Order placed online for a gold rose gift late Wednesday or early Thursday.
  • This order will ship Thursday.
  • You need the gold rose delivered by Saturday.
  • You must select UPS Next Day Air for Friday delivery.
  • UPS 2nd Day shipping would be delivered on Monday.
UPS Delivery Map

Alaska, Hawaii, and Puerto Rico or any domestic PO Box orders are shipped via USPS Priority Mail (2-3 Days) or USPS Priority Mail Express (1-2 Days).

International Shipping

We No Longer Ship Outside the U.S.

Effective November 6, 2023 we will no longer offer international shipping. We apologize for any inconvenience.

Return Policy

Within 30 days, you may return what you purchased for exchange or refund less the cost of shipping. A 20% restocking fee will be charged. Personalized roses or any other engraved gifts are not returnable.

Note for Engraved Wedding Invitations
The embossed designs on wedding invitations are hard to replicate and it only works about half the time. We can't guarantee it will show up but a white color plate will be required. We usually communicate with customers on a case by case basis and let them know if it will show up or not.

Note for Engraved Photo Gifts
We recommend that you do your best to provide a high quality photos. The reproduction of the photo on a plate or charm will only be a good as the photo provided.

$10 Discount for all military and first responders

To honor all of our military personnel and first responders, we are offering a $10 discount on your order of $100 or more. Look for the military / 1st responders link at checkout to get your discount.

Coupon code and discount policy

We have several coupon codes, a couple of which you may find hiding on our site or our Facebook page. Others are given when you place an order on our website. Only 1 coupon can be used per order.