Poodle Pin

The Love Is A Rose Service Guarantee

Today's online shopping landscape is vast, confusing, and sometimes downright scary. There sure is a lot of uncerntainty left on the table when placing an order online. How are you to know that your gift will arrive as pictured or promised in the product description? Will it be gift boxed and will you recieve it in time for your special occasion? Is your presonal or credit card information safe? If you have an issue and you call customer service, will you be able to talk to a REAL PERSON and will you receive a prompt phone call back if calling outside of normal business hours? Will you talk to ten different people over the course of one customer service issue? The list goes on and on, but here at LoveIsARose.com, we take pride in our ability to provide the best, fastest, and easiest customer service on the web! And 9 times out of 10, you will talk to the same person each time you may have to call or send us an email.

Placing Your Order: Online, By Phone, or Email

No matter how you place your order, the following is what we guarantee:

• Your Gift Always Comes Beautifuly Gift Boxed.
• Your gift will ship within 24-48 business hours from the time the order was placed.
• It will arrive in an unmarked and professionally packed shipping carton, making surprise gift giving a breeze.
• Need your gift fast? Almost all our gifts offer express shipping online! If one does not, call +1-630-393-1111 or email mail@loveisarose.com to place your order manually.
• Call or email us during business hours and A REAL personalized gift expert will be ready to assit you.
• Call or email us outside of business hours and a REAL personalized gift expert will respond within 24 business hours.
• Our website is 100% secure and follows today's security standards. All of your personal and credit card info is safe, and credit cards are never saved.

Contacting Customer Service: By Phone, or Email

Have a problem with your order? The following is what we guarantee:

• Call or email us during business hours and A REAL customer service represntative will be ready to assit you.
• Call or email us outside of business hoursand a REAL customer service represntative respond within 24 business hours.
• If your gift arrive damaged, call or email and we will send a replacement immediately. We will even handle the claim with the shipping carrier!
• If there was a mistake made with your gift, call or email and we will send a replacement immediately.
• If there was an error with your personalization, call or email and we will send a replacement immediately if the mistake was indeed our error.